Gazprom Energy reached the top of the Datamonitor’s Energy Buyer Customer Satisfaction Survey, which is compiled Large Gas Users, for the first time.
Gazprom Energy, one of the “granddaughters” of Gazprom Export and a 100% subsidiary of Gazprom Marketing and Trading, keeps “dislodging” competitors, as Datamonitor chose to phrase it.
In 2006, Gazprom Energy acquired Pennine Natural Gas Limited to start direct sales to commercial and industrial customers in UK. Soon it has gone on to become the second largest supplier in terms of volume, listing some of the largest gas consumers in the UK as its customers. Now it has culminated its rise with topping the customer satisfaction rating.
Significantly, Gazprom Energy’s market share has grown rapidly, now accounting for more than 14% of gas volume sold to B2B customers.
Datamonitor noted that “the independent suppliers in the energy market are performing extremely well in terms of growing market share and maintaining high levels of customer satisfaction.”
LNG World News Staff, September 24, 2012; Image: Gazprom